Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
convenient
friendly staff
limited dining
pricey additional facilities
8.0/10
Great
Rooms
8.2
Location
9.1
Service
9.0
Dining
6.7
Guest reviews
8.0/10
based on 20 reviews
7.1
7.1/10 based on 393 reviews
Nicholas
United States,
June
2024
8.2/10
The hotel is conveniently located near Matsuyama JR station, making it easy to explore the Okaido shopping street and the nearby castle. The tram station is also within reach, adding to the convenience. The rooms are comfortable and well-equipped, with a pleasant breakfast provided. However, some improvements could be made in the dining experience. The hotel offers a good value for the price paid.
Rooms
8.0
The rooms are comfortable and well-equipped, providing a cozy stay during my visit. The bathroom was clean and had all necessary amenities.
Service
9.0
The service at the hotel was top-notch, with friendly staff always ready to assist with any inquiries or requests. I also appreciated the efficient room service available.
Location
10.0
The hotel's location near Matsuyama JR station and close to popular attractions like the castle and Okaido shopping street was incredibly convenient. Access to the tram station was a big plus for exploring the area.
Dining
7.0
The dining experience was satisfactory, but I felt that more variety, especially in local meat dishes, could enhance the overall dining satisfaction.
Facilities
7.0
The hotel provided all basic facilities one would expect, and I particularly enjoyed the convenience of laundry services. However, additional facilities such as a pool or fitness center would have been a nice addition to the overall amenities.
convenient
limited dining
Lee
United States,
April
2024
7.6/10
I had a pleasant stay at this hotel. The rooms were clean and comfortable, the service was excellent, and the location was very convenient. However, the dining options were limited and the price could have been better.
Rooms
8.0
The rooms were clean and comfortable with a modern design.
Service
9.0
The service was top-notch with friendly and helpful staff.
Location
8.0
The hotel is conveniently located near the tram station, making it easy to access various attractions in Matsuyama.
Dining
7.0
The dining options were somewhat limited, but the grilled sandwiches were delicious.
Facilities
6.0
The hotel offers basic facilities but lacks some amenities for a more luxurious stay.
convenient location
limited dining
Walter
United States,
April
2024
8.6/10
I had a wonderful stay at this hotel! The rooms were cozy and clean, the staff was incredibly friendly, and the location was perfect near the shopping street and close to the castle. However, the dining experience was just average with limited options. The facilities were great, offering everything I needed for a comfortable stay.
Rooms
9.0
The rooms were cozy and clean, making me feel right at home.
Service
9.0
The staff was super friendly and always willing to help out.
Location
10.0
I loved the convenience of being near the shopping street and close to the castle.
Dining
7.0
The dining options were a bit limited, but overall decent.
Facilities
8.0
The hotel had great facilities that added to the enjoyment of my stay.
Paul
United Kingdom,
March
2024
8.0/10
I had a wonderful stay at this hotel. The rooms were comfortable and clean, and the staff was very friendly and accommodating. The location was perfect for exploring Matsuyama, with easy access to the tram station, shopping street, and the castle. However, the dining options were somewhat limited, and the price could be considered a bit high for what was offered.
Rooms
8.0
The room was comfortable and clean, providing a relaxing environment.
Service
9.0
The staff was exceptionally friendly and always ready to assist with any requests.
Location
9.0
The hotel's location was convenient, with easy access to public transport and key attractions in Matsuyama.
Dining
7.0
The dining experience was satisfactory, although the variety of dishes was limited.
Facilities
7.0
The hotel offered basic facilities that met my needs during the stay.
Giles
United Kingdom,
March
2024
8.0/10
The hotel was conveniently located close to the Okaido shopping street, making it easy to explore the area. The rooms were comfortable and had everything I needed, although the price was a bit high. The service was excellent with options like room service and bike hire available. On the downside, the dining experience lacked variety with only cookies provided.
Rooms
8.0
The rooms were comfortable and had all the necessary amenities.
Service
9.0
The service was excellent, with options like room service and bicycle hire.
Location
9.0
The hotel is conveniently located close to the Okaido shopping street and the castle, making it a great base for exploring the area.
Dining
6.0
The dining experience lacked variety, with only cookies provided.
Facilities
8.0
The hotel offers a range of facilities like room service and bike hire, enhancing the overall stay.
convenient location
limited dining options
Ian
United Kingdom,
February
2024
8.6/10
I absolutely loved my stay at this hotel! The location is fantastic, near the castle and Okaido shopping street, making it super convenient to explore the city. The rooms were spacious and modern, providing a comfortable stay. However, the dining options were a bit limited. The value for money was excellent, and the staff were friendly and helpful.
Rooms
8.0
The rooms were spacious and modern.
Service
9.0
The staff were friendly and helpful.
Location
10.0
I couldn't have asked for a better location, close to the castle and Okaido shopping street.
Dining
7.0
The dining options were a bit limited.
Facilities
9.0
The hotel had great amenities and was family-friendly.
Daniel
United Kingdom,
January
2024
7.8/10
The hotel is in a convenient location near the tram station, Okaido shopping street, and the castle. The rooms are modern and spacious, the service is exceptional, and the dining offers light snacks. However, the facilities are somewhat lacking in variety, and the price may not fully reflect the value received.
Rooms
8.0
The rooms are modern and spacious.
Service
9.0
The service is exceptional.
Location
9.0
Convenient to the tram station, Okaido shopping street, and near the castle.
Dining
7.0
The dining offers light snacks.
Facilities
6.0
Facilities are somewhat lacking in variety.
Susan
United Kingdom,
December
2023
8.0/10
The hotel is a hidden gem for a peaceful getaway, offering stunning views of the ocean and a cozy atmosphere. The rooms are spacious and modern, providing a comfortable stay. The staff is welcoming and attentive, making you feel right at home. However, the dining options are limited, and the air conditioning could be more effective during hotter days.
Rooms
8.0
The rooms are spacious and modern, providing a comfortable stay.
Service
9.0
The staff is welcoming and attentive, making you feel right at home.
Location
9.0
The hotel offers stunning views of the ocean and a cozy atmosphere.
Dining
6.0
The dining options are limited.
Facilities
8.0
The hotel provides a cozy atmosphere perfect for a peaceful getaway.
Florence
United States,
December
2023
8.0/10
I had a wonderful stay at this hotel. The rooms were clean and comfortable, and the staff was friendly and welcoming. The location was convenient, with easy access to the Okaido shopping street and near the castle. However, the dining options were limited, and the facilities could use some improvement.
Rooms
8.0
The room was clean and comfortable, providing a cozy retreat after a long day of exploring.
Service
9.0
The service was excellent, with staff members going above and beyond to ensure a pleasant stay.
Location
9.0
The hotel's location was ideal, close to the Okaido shopping street and with easy access to the tram station.
Dining
7.0
The dining experience was average, with limited options available. However, the great steaks made up for it.
Facilities
7.0
The hotel offered basic facilities that met my needs during the stay.
Bobby
United States,
December
2023
8.8/10
I absolutely loved my stay at this hotel! The location was perfect, just a short tram ride from Matsuyama JR station and conveniently close to the Okaido shopping street and the castle. The rooms were clean, comfortable, and provided a delicious breakfast. The service was exceptional with room service available and bicycle hire options. However, the traditional shabu-shabu dining experience was not as impressive as expected. The facilities were top-notch, offering everything I needed for a memorable stay.
Rooms
9.0
The rooms were clean and comfortable with a bathroom. The breakfast served was delightful.
Service
9.0
The service was excellent, with room service and bicycle hire available. Additionally, laundry services were convenient.
Location
10.0
The hotel's location was superb, with easy access to the tram station, Okaido shopping street, and the nearby castle.
Dining
7.0
The traditional shabu-shabu dining experience was not as satisfying as I had hoped, but the other dining options were decent.
Facilities
9.0
The facilities were excellent, offering all the amenities I needed during my stay.
Tom
United Kingdom,
November
2023
8.2/10
The hotel is ideally located, near the Okaido shopping street and conveniently close to the tram station. The rooms are comfortable and clean, and the service is top-notch with various amenities available. However, the dining options, particularly the cinnamon rolls, were not up to par. The facilities are well-kept, but a few enhancements could be made for a truly exceptional stay.
Rooms
8.0
The rooms are comfortable and clean.
Service
9.0
The service provided is excellent with various amenities available.
Location
9.0
The hotel's location is fantastic, close to the Okaido shopping street and with easy access to the tram station.
Dining
7.0
The dining experience, especially the cinnamon rolls, could be improved.
Facilities
8.0
The facilities are well-kept, but there is room for improvement in some areas.
David
United States,
November
2023
8.0/10
I had a lovely stay at this hotel. The staff was friendly and welcoming, and the location was excellent for exploring Matsuyama with convenient access to the tram station and the nearby attractions. The room was comfortable and clean, making my stay enjoyable. However, the dining options were somewhat limited, and the price could have been a bit more competitive.
Rooms
8.0
The room was comfortable and clean, providing a pleasant retreat after a day of sightseeing.
Service
9.0
The staff was friendly and accommodating, making me feel right at home during my stay.
Location
9.0
The hotel's location was ideal, with easy access to the tram station and popular attractions like the Okaido shopping street and the castle.
Dining
7.0
While the dining options were decent, I found them slightly limited in variety.
Facilities
7.0
The hotel's facilities were well-maintained, though nothing particularly outstanding.
convenient location
limited dining options
Laura
United Kingdom,
November
2023
8.4/10
The hotel is conveniently located close to the castle and easily accessible by tram from Matsuyama JR station. The rooms are spacious and modern, offering a comfortable stay. The service is excellent, with room service available and bicycle hire on offer. However, the dining options are limited to organic food only. The facilities are top-notch with great amenities, making it a luxurious choice for travelers looking for value for money.
Rooms
9.0
The rooms are spacious and modern, providing a comfortable stay.
Service
9.0
The service is excellent, with room service available and bicycle hire on offer.
Location
8.0
The hotel is conveniently located close to the castle and easily accessible by tram from Matsuyama JR station.
Dining
7.0
The dining options are limited to organic food only.
Facilities
9.0
The facilities are top-notch with great amenities, making it a luxurious choice for travelers.
luxurious
limited dining
Mike
United Kingdom,
October
2023
8.2/10
The hotel offers a convenient location, close to the tram station and within easy reach of popular attractions like the castle and Okaido shopping street. The rooms are spacious and modern, providing a comfortable stay. However, the dining options, particularly for hot dogs, were not as expected. The facilities are well-maintained, and the value for money is reasonable.
Rooms
8.0
The rooms are spacious and modern.
Service
9.0
The friendly staff provided good service.
Location
9.0
The hotel is conveniently located near the tram station, making it easy to explore Matsuyama. It's also close to the castle and the Okaido shopping street.
Dining
6.0
The dining experience, especially for hot dogs, was not up to expectations.
Facilities
9.0
The facilities are well-maintained.
Bill
United Kingdom,
October
2023
8.0/10
The hotel is conveniently located close to the castle and the Okaido shopping street, making it easy to explore Matsuyama. The rooms are spacious and modern, offering great views of the surroundings. The staff is friendly and the Wi-Fi is reliable. However, the dining options are limited, and the air conditioning could be more effective.
Rooms
8.0
The rooms are spacious and modern, offering great views of the surroundings.
Service
9.0
The staff is friendly and accommodating.
Location
9.0
The hotel is conveniently located close to the castle and the Okaido shopping street.
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